Sabrina S. heard

Charlotte, NC 28262              sabrina30@carolina.rr.com              (980) 339-9933

 

 

OVERVIEW OF QUALIFICATIONS

Computer-literate performer with extensive software proficiency covering a wide variety of applications. Strong leadership, organization, communication, and decision making skills.  Experienced in directing projects and staff in a fast paced, results-oriented environment.  Excellent problem solving and time management skills. Reduced the number of related customer complaints by reviewing previous complaints, analyzing complaint trends and understanding the scope of complaints as related. Business Analyst experience. Reviewed cases to identify Remittance Transfer requirements were completed. Utilized Pega and Gin Systems to identify if errors exist within foreign wire transfers and/or locate funds remittance base on the client request. Maintained Excel report based on audit findings.

 

WINDSTREAMJuly 2013-2014

Network Engineer-Contractor

Charlotte, NC

Responsible for maintaining the Metasolv M6 (MSS) database for Windstream, by working closely with the Engineering and Carrier departments, to implement new functionality and maintain the existing customer base.  Manage network expansions, conversions, and decommissioning data projects within the MSS system by seeing all broadband projects for the Southeast region through to completion.  Responsible for building logical records in the Oracle database MetaSolv (M6) by creating ISR’s (Internal Service Request) for installations and disconnects of various broadband equipment, such as, DSALMS, Aggregators, Ethernet switches (Cisco, Juniper, Alcatel), ATM and VLANS.  Create and design physical and virtual circuits for network elements.  Troubleshooting all orders stalled in MSS due to technical reasons. Provision User Network Interface (UNI) and Ethernet Virtual Circuits (EVC) throughout the network. Escalation of orders to meet deadlines.

Update corresponding tracking spreadsheet/database and manage Remedy ticket queue.  Identifies issues and provides resolution within the work group or to the customer.             

 

BANK OF AMERICA                                                                                       2012-2013

Mortgage Servicing Specialist II-Contractor

Charlotte, NC

Processed on an average 300 plus mortgage payments for Bank of America received through mail and courier daily routing any special handling checks or wires in accordance with departmental procedures.  Ensured that 99% if all payoffs were processed and deposited on day of receipt. Processed transmittals received from all areas of Mortgage Loan Servicing departments.  Researched and resolved encoding errors, missing, or misapplied payments. Reviewed daily report P100 to ensure that paid in full loans with escrow balances beyond 15 days of payoff were ordered out to mortgagor. Processed unposted payment report daily routing as necessary to responsible Mortgage Loan Servicing Personnel.  Prepared manual checks as required.  Processed unapplied funds report weekly, and loans by maturity report monthly, completing all necessary notices. Balanced and processed Auto Post Suspend Reject funds. Interacted with debit and credit adjustments through AS400.  Set up, changed, deleted, and suspended mortgages on our automated mortgage payment system.  Balanced work daily and provided assistance in research as needed.  Using excel to track orders and send reports.

 

WINDSTREAM 2011-2012

Provisioning Coordinator–Contractor

Charlotte, NC

Responsible for the accurate preparation of all facility and customer related orders using LSR & ASR forms or any other forms as required by LECs, CLECs, and IXC’s.  Processed customer orders in multiple systems (Metasolv’s TBS, WFM, & CABS) for provisioning and tracking. Provision User Network Interface (UNI) and Ethernet Virtual Circuits (EVC) throughout the network   Expedited and escalated orders/issues when necessary to ensure timely delivery of services. Interacted with outside departments, ILECs, CLECs, and IXC’s when required to facilitate faster delivery of customer services. Assisted peers with order issues. Participated in projects and other duties as required by management.

 

LASH GROUP                    2009-2011

Insurance Verification Specialist-Contractor

Charlotte, NC      

Responsible for verifying patient insurance coverage to ensure necessary procedures are covered by an individual’s provider.  Responsible for entering data in an accurate manner to update the patient’s benefit information in the Lash Group system and verify that existing information is accurate. Worked with patients to explain coverage amounts provided by their insurance policy, so they can understand why some procedures may be covered, while others are not. Also helped patients arrange payments for services that are not covered by their insurance companies, discussing different financing options to fit their budgets. 

 

OFFICE MEDIA2007-2008

Office Administrator 

Charlotte, NC

Coordinated, installed, and maintained the telecommunication circuits for the Wall Street Journal online media units. Placed circuit orders for DSL and DMARC information and assisted with troubleshooting circuits on trouble calls. Processed ASR order to various LEC’s, while acting as a liaison, between operators and Real Estate Services. Negotiated cost for DSL services and processed invoices for billing.                           

PAETEC/US LEC   2002-2007

Provisioning Analyst II

Charlotte, NC

Originated Access Service Requests (ASR) and Local Service Request (LSR) with carriers and service providers. Prepared, processed and submitted circuit orders to carrier providers for install, disconnect, and groom in various carrier systems:  Level 3, AT&T, Frontier, Century Link , and manual ASRs sent via e-mail or fax to LECs. T1 order tracking, monitoring, and escalation as needed from the point of order through installation, ensuring the carrier circuit is ordered, installed, tested, and accepted.  Orders will be issued within two to three days of receipt of an accepted order or customer contract. Ethernet order tracking, monitoring and escalation as needed from Ethernet quote, through confirmation of order receipt, order tracking, and/or completion by the agreed upon FOC/Due Date. Orders will be issued within three days of receipt of order acceptance.

 

 

CITY DIVE/ 501c3 Non-Profit Company

Project Manager2005-2010

Charlotte, NC

Planned Events in raising funds for inter city communities, tracking deliverables, planning budgets, planning meetings, communications with vendors and overseeing the               execution of the event. Using excel for tracking and updates. Scheduling volunteers and               tracking hours. Providing monthly reports of goals.

 

 

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